Frequently asked questions

Annoying, but totally fixable. Here's what to do:

1. 1Tap the + button to log food. This opens the paywall screen.
2. 2Scroll down and tap "Restore Purchase" or "Already Purchased."
3. 3Make sure you're signed into the same Apple ID or Google account you used to buy.

Not currently. Subscriptions are tied to the platform you originally purchased on. If you signed up on an iPhone, your subscription won't carry over to an Android device, and the same applies in reverse. If you'd like to switch platforms, you'll need to purchase a new subscription on your new device.

You can't cancel from inside the app. It goes through your phone's settings. Here's how:

• iPhone: Settings → tap your name → Subscriptions → CalAI → Cancel Subscription.
• Android: Google Play → profile icon → Payments & subscriptions → Subscriptions → CalAI → Cancel.

Refunds depend on where you bought your subscription:

• Apple App Store: Apple handles this directly.
• Google Play: Same deal, request it through Google.
• Bought directly through CalAI? Email us and we'll sort it out.

The family plan invitation system has been fixed, so things should work smoothly now. If someone is still hitting the free trial page after accepting their invite, reach out to us and we'll sort it out manually.

CalAI is about 80% accurate. No food tracking app is perfect, and calories and nutrition values can vary. A few things that help a lot:

• Good lighting makes a huge difference. Natural light or a bright room works best.
• Make sure the food (or nutrition label) is clearly in focus and fills the frame.
• Update CalAI to the latest version. We're constantly improving the AI.

If it's still way off after updating, shoot us a screenshot with the error and we'll dig in.

Try uninstalling and reinstalling the app. This fixes it in most cases. If it's still happening after that, reach out and we'll investigate.

Not yet. CalAI doesn't support direct imports from MyFitnessPal right now. You can log meals going forward via photo scan, barcode scan, or manual search.

We've heard this request before and it's on our radar. Stay tuned!

CalAI requires iOS 18 or higher on iPhone, and Android 10 or higher. If you're on an older OS version, you may still be able to open the app but could run into performance issues. We recommend keeping your phone updated to get the best experience.

• To update your iPhone: Settings → General → Software Update.
• To update your Android: Settings → Software update (or System → System update, depending on your device).

Try these steps:

1. 1Uninstall and reinstall the app.
2. 2Sign back in using your Google account or Apple ID.

This resolves the issue in most cases. If it's still crashing after that, share your device model and OS version with us and we'll check for known bugs.

Your data is safely stored in the cloud. Try logging back in with the same account you used before and it should reappear. If it's still missing after logging in, share the email address linked to your CalAI account with our support team and we'll look into it for you.

A few quick things to check:

• Make sure CalAI is updated to the latest version.
• Check that CalAI has permission to access your Mail app (iOS: Settings → CalAI → permissions).
• Try on a stable WiFi connection.

If you're still seeing an error, grab a screenshot and send it our way.

• iPhone / Apple Health: In CalAI, swipe right on the calories screen → tap "Connect with Apple Health."
• Android / Google Fit: Make sure CalAI is connected to Google Fit in the app settings. Data can take a few minutes to sync.

This usually happens when multiple apps (like Garmin Connect and Health Sync) are both writing steps to Apple Health or Google Fit at the same time, and CalAI reads all of them and adds them up.

The fix: pick one source and disable the others from writing to Apple Health / Google Fit. CalAI can't manually adjust step counts, so cutting off the duplicate source is the way to go.

Nobody wants 20 notifications a day. Dial it back right now through your phone settings:

• iPhone: Settings → Notifications → CalAI → adjust to your liking.
• Android: Settings → Apps → CalAI → Notifications → turn off what you don't want.

We've also passed this feedback to our product team to make notification settings easier to manage inside the app.

Unfortunately not. You'd need to sign up again with a new email to use a referral code. If you've already purchased a subscription, the referral code can't be applied retroactively.

Yes! Reach out to us via our Instagram DMs and we'll be happy to help.

Love it, let's talk! Email team@calai.app with your portfolio and a bit about what you have in mind. Our team will get back to you.